Privacy policy

Privacy Policy

Introduction

Chunkee Foods Ltd. ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website and purchase our products.

Information We Collect

We may collect and process the following data about you:

  • Personal Identification Information: Name, email address, phone number, and postal address.
  • Payment Information: Credit/debit card details and billing information.
  • Technical Data: IP address, browser type, and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
  • Google, as a third-party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

How We Use Your Information

We use the information we collect in the following ways:

  • To process and deliver your orders: Including managing payments, fees, and charges.
  • To manage our relationship with you: This includes notifying you about changes to our terms or privacy policy, providing customer support, and asking you to leave a review or take a survey.
  • To administer and protect our business and website: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To deliver relevant content and advertisements: We may use your data to understand your preferences better and provide you with personalized content and ads.
  • To use data analytics: To improve our website, products, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations: About goods or services that may interest you.

Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described below:

  • Service Providers: We may share your information with third parties who provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance, so long as those parties agree to keep this information confidential.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order.

These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of the personal data we hold about you.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request the transfer of your personal data to you or to a third party.
  • Withdraw consent at any time where we are relying on consent to process your personal data.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Terms and Conditions

Please also visit our Delivery Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our privacy policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change. In case of any discrepancies in the language versions of this Policy, the English version shall prevail.

This Policy was last modified on 22/6/2024.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CHUNKEE FOODS LTD

Email: info@chunkee.co.uk